Before you and your team can begin the journey to high-performance, you all must know where you are going. You wouldn’t start driving across the United States without knowing the final destination, would you? (Not many of us trust a GPS that much.) Everyone in the department is such a major contributor to the culture and their everyday actions affect the culture – heck – their everyday actions ARE the culture. The must be keenly aware of what the final picture looks like. Visualization is a powerful tool. When people can carry a mental picture of the final product, they can help create that reality – it almost becomes a self-fulfilling prophecy.
Verbalize what the final behaviors will be, what the values will be, what the results and benefits will be for the stakeholders. How will the nurses benefit? How will the patients benefit? How will other hospital personnel benefit? How will the organization benefit? How will the community benefit? How would the world benefit if this culture were adopted by everyone?
When people have a much larger picture in their heads, all of a sudden, the everyday struggles are put into perspective and they become small in comparison. This is one of the two-fold goals of defining the final destination. The other is to keep them headed in the same direction, the right direction.