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42 suppliers with the highest customer satisfaction scores


 MD Buyline, a Dallas-based healthcare analytics company, surveyed hundreds of healthcare providers across the country regarding customer satisfaction of suppliers’ service.

Based on customer feedback, MD Buyline rated suppliers on a scale from 1-10 for the following categories: system performance, system reliability, installation and implementation, application training, and service response time.

Results of the survey are compiled in the User Satisfaction Trending Data Report for the second quarter of 2016.

Here is a list of 42 suppliers who received the highest ranking in their class for customer satisfaction:

  • Abbott: Point of Care
  • Accuray: Radiation Treatment Delivery System
  • Aesynt: Pharmacy Automation
  • Beckman Coulter: Urinalysis System, Laboratory Automation, Flow Cytometer and Microbiology System
  • Belimed: Steam Sterilizer and Washer, Decontaminator
  • Boston Scientific: Intravascular Imaging – Ultrasound & OCT
  • Cadwell Laboratories: Electromyograph
  • Canon-Healthcare Solutions Division: Radiographic Unit, Digital and Conventional
  • CareFusion: Automated Dispensing System, Infusion Pump, Sleep Assessment, Metabolic Measurement System, High Frequency Ventilator and Pharmacy Automation
  • Carl Zeiss: Surgical Microscope
  • Diagnostica Stago: Coagulation Analyzer
  • Draeger: Anesthesia Machine
  • Epic: Electronic Health Record
  • Epiphany Healthcare: Cardiology Management System
  • GE Healthcare: Cardiology PACS & Information Systems /CVIS, Electrophysiology Monitor, Infant Care Equipment, Fetal Monitor, Anesthesia Machine, Bone Densitometer, Mobile CArm, ET-CT & PET-CT-MR and Cyclotron, Perinatal Information Systems, Real-Time Location Systems and Time and Attendance
  • Hamilton Medical: Ventilator and Portable Ventilator
  • Healthcare Insights, a Premier, Inc. company: Financial Decision Support
  • Hill-Rom: Bed, Stretcher and Nurse Call
  • Hitachi Medical Systems America, Inc.: Magnetic Resonance Imager (MRI)
  • Hologic: Mini C-Arm and Mammography System
  • Hospira: Infusion Pump
  • KARL STORZ Endoscopy: OR Integration System and Endoscopic Video System/Scope
  • Konica Minolta Medical Imaging: Radiographic Unit, Digital and Conventional LivaNova: Cardio-pulmonary Bypass Pump
  • Maquet: Intra-Aortic Balloon Pump, Surgical Light, Surgical Table and Ventilator McKesson: Staff Scheduling Systems
  • MEDIVATORS: Low-Temp Sterilizer and High-Level Disinfector
  • Medtronic: Image Guided Surgery
  • MGC Diagnostics: Pulmonary Function and Metabolic Measurement System
  • Mindray North America: Anesthesia Machine
  • Mortara Instrument: Holter Monitor and Cardiac Stress Test System
  • Nihon Kohden America: Patient Monitoring, Telemetry Monitor, Electroencephalograph and Long Term Epilepsy Monitoring
  • Olympus: Endoscopic Video System/Scope
  • Ortho Clinical Diagnostics: Blood Bank Automation and Chemistry Immunoassay Analyzer
  • Philips Healthcare: Hemodynamic and Physiological Monitoring Electrocardiograph, Treatment Planning System, Diagnostic Ultrasound and Picture Archive and Communication System (PACS)
  • Physio-Control: Defibrillator
  • Premier (formerly Aperek): Enterprise Resource Planning (ERP) Systems Radiometer America: Blood Gas Analyzer

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