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TechNation’s Free Webinar Wednesday June 25th

 How to Become the Customer Service

Leader in your Hospital

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Wednesday, June 25, 2014 @ 2:00 pm Eastern

This webinar is ASRT certified for 1.5 CE credits.

The 90 minute webinar will feature Frank Magnarelli of Clinical Technology Management as the speaker.

Frank has over thirty years of experience developing and managing single and multi-hospital based biomedical programs in the US and the Middle East. His experience also includes managing service for medical device manufacturers.

His presentation of “How to Become the Customer Service Leader in your Hospital” will teach attendees how to step beyond their usual department boundaries and provide great customer service through innovative approaches based on actual experiences of hospital based biomedical engineering departments.

Key points will include:
– Setting your goals
– Identifying your customer
– Building customer loyalty
– The difference between outstanding and mediocre service
– Listening to the customer
= Improving relations with nursing

CLICK HERE  to register for this webinar online.