Customer Service Skills For HTM Professionals

Webinar Part V: Communicating Successfully

Friday, October 18, 2013 – 12:00 noon – 1:00 pm Eastern

This new webinar series from AAMI is designed to help healthcare technology management (HTM) professionals improve their customer service skills and raise their service delivery from good or average to excellent or outstanding.

Part V of the series will cover communication skills. Is your professional style passive, hesitant, and weak?  Or do you find yourself acting too aggressively toward your co-workers or subordinates by being too critical and overbearing?  You can learn to be an assertive professional.  After attending this webinar, it is expected that you will understand the importance of communication and its impact on your success, learn the two main components of successful communication: listening and asserting, hone your reflective listening skills, develop a greater comfort level for having difficult conversations, and understand the complexities of effectively working in a multi-age workforce.

– Abbe Meehan, President
TEC Resource Center, Farmingdale, New York

CLICK HERE  for additional information.

CLICK HERE  to register online.